If you have questions or concerns regarding this statement, you should first contact Natures Concepts on 0425292839.
Collection of Information
In order to use the Natures Concepts website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Natures Concepts is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Natures Concepts customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, that information is encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Access to Collected Information
If your personally identifiable information changes, you may correct, edit and update it it via your account online. If you want to permanently delete or deactivate your account, you can do so by emailing us at: firstname.lastname@example.org
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, phone number, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Natures Concepts uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at: email@example.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Natures Concepts may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Natures Concepts does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Natures Concepts site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of shopping.naturesconcepts.com.au
Natures Concepts Security Policy
Natures Concepts uses Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Natures Concepts or any outside party.
– All transactions are performed under 256 Bit SSL Certificate.
For more information about Paypal and online credit card payments, please visit: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order very promptly. We will send your goods via Australian Post or they will be sent directly from the Product Companies within 3-7 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at: firstname.lastname@example.org
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase and you seek a refund, please email us at: email@example.com so that we can resolve any issues that you may have. This refund policy does not apply to goods which have been opened, used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post, and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out delivery registration of insurance with your postal carrier. Natures Concepts will not be responsible or parcels lost or damaged in transit if you choose not to insure.